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Community Member

ART Issues

Running new version of ART for CCM 3.1(1). You have the option of classifying calls with the dial plan but changing it has no effect on your reports. Maybe its just me but I look at my call details and only see two types of calls, Internal and Others. Internal isn't even a call type in the Dial Plan configuration. Are others seeing the same thing I'm seeing?

2 REPLIES
Cisco Employee

Re: ART Issues

Note that changes to the Dial Plan Configuration will only classify calls using your new dial plan for records collect AFTER you made your change.

Community Member

Re: ART Issues

I understand that. The problem is that it is not classifying them.

Let's say I dial 95810000 and I have these entries:

digits: 8 pattern: 9581XXXX Type: Local

digits: 8 pattern: 9222XXXX Type: Local

digits: 8 pattern: ! Type: Long Distance

It should be classified as Local but at the very least long distance, but it is being classified as internal, which is NOT an available call type.

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