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ART problem

I have two groups of user define on my call manager. One group used extension mobility and the other one is defined as an ordinary user with one IPPhone unit assign on every user. My problem is when I generate a report on the user that used extension mobility I did not get any report but when I generate a report from the ordinary user I get all the report I need. Is there a way to solve this problem. I will greatful if you can help me with this problem.


Re: ART problem

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center ( or speak with a TAC engineer. You can open a TAC case online at

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

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