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Art Problems

I am using art 1.1. When trying to do a report on long distance calls I am getting nothing. I can do reports on all other catagories but not long distance. I have gone in and changed dial pattern settings in art and have had no luck. I have a case open with cisco but has not been resolved yet. If I leave all options checked when running a report everything shows up including long distance, so its logging the calls. I guess there is something with my dial pattern setup in art? Any ideas?

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Silver

Re: Art Problems

If you haven’t yet, setup an error log (from System > Log Screens > Error Log) and see if anything shows up in there.

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