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ART web page not found on 3.3(2)spC

Hi, Have CCM 3.3(2)spC and the web page for ART/CDR is not found when we launch it.

Applications -> Cisco Call manager Serviceability

then Tools -> CDR analysis

This opens a seperate web window, to:


and IE displays page not found error message.

We have tried both name and IP address with same results.

We have uninstalled, and re-installed CDR application locally. Downloaded plugin from the applications plugin page.

CDR is collecting data and inserting data into CDR SQL database fine. Just can't load up web page.

There are no errors in event log, and no errors in log files under c:\ciscowebs\art.

Looks like an IIS issue or something. I have compared this one to 2-3 other working Call Manager CDR installs and don't see any differences. All the files are there under c:\ciscowebs\art.

One thing, the Logon.jsp file doesn't exist on the hard drive in any of the installs I've looked at, so it must get it from somewhere.

I have also looked at the IIS/Internet service configuration tool and everything there seems to be good. Compared settings between the non-working and working system.

Does anyone have any idea on how to the CDR/ART web page to work without re-building the entire server?? I have had a TAC case open for awhile on this as well. I need to get this working. Thanks.


Re: ART web page not found on 3.3(2)spC

Did you try stopping and then starting the IIS server? It might help.

Community Member

Re: ART web page not found on 3.3(2)spC


Did you try tu run the CAR pluggin again? This prevents you from rebuild the server.

Let me knoe the result.


Community Member

Re: ART web page not found on 3.3(2)spC


Don't use http://server/art/Logon.jsp. Instead of http://ip add/art/logon.jsp.

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