Assigning a Priority to calls in queue. IPCC express 3.0(3)
I have two seperate groups of callers one group internal and one external. I have a seperate application that services each group but both applications point to the same CSQ because one group of agents service all calls. In this situation how can external calls be given a priority over internal calls. The ultimate goal is to have all external calls in queue serviced by agents before any internal calls are.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...