11-29-2002 08:38 AM - edited 03-12-2019 09:46 PM
I have a ccm 3.1 system, with an ATA186 attached did all the setup for a fax works ok. On a good day I tried to send a Fax of 12 pages, each time it stops at page 4 or 5. Does anyone have ay idea of waht can be causing this and how to fix it.
12-03-2002 06:24 AM
Hi
...and I bet if you have "more complex" pages (pictures) not even this # of pages get through.
Here some hints:
- look for LAN issues (duplex mismatch, switchport=access, ...)
- take the newest ATA SW
- there are early ATAs around which are not "fax enhanced".
- Play with different IOS images on the PSTN gateways. We had some problems with the PSTN gateway and always looked at the ATA.
Fax with VoIP can be very frustrating...
Anyway, good luck,
Martin
12-12-2002 08:34 PM
The current ATA supports only fax pass-through which could be very tricky to keep this connection up and running on top G.711 (must codec) for that period of time without missing a packet or two and non changeable delay.
In fax transmission, is enough you have the slightest fluctuation that the pass-through connection base on G.711 will be dropped.
Fax transmission couldn't be guaranteed on public internet till the ATA will support T.38
Yaron
12-13-2002 07:24 AM
We had the same problems at our customer installation, but now it works fine.
In our case the solution was to insert:
fax rate disable
in all dial-peers on the Gateway-Router.
reg. August
12-14-2002 06:03 AM
This previous message includes the correct first procedure to do:
IN all dial--peers in CIsco routers that may communicate with the ATA for faxing:
Insert this:
fax rate disable
This tells the router to use fax-passthru instead of fax-relay.
The ATA 186 can only do fax-passthru, not fax-relay.
The above procedure facilitates the ATA to do fax-passthru.
Mark HAyek
RTP Voice TAC
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