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ATA-186 will not release the line.

We have 11 ATA-186’s (running ata18x-v2-16-ms-030327b.zup) attached to Page-Pal overhead paging systems at each branch office. We are running CallManager 3.3(3)sr1. When an IP phone calls the paging system the ATA-186 does not release the line when the call is finished, a fast busy is being played on the overhead speakers, eventually something times out and the line is released. This only happens with the ATA-186’s. Needless to say we need the line to be released as soon as the person calling in the page hangs up. In locations where we had FXO ports available we moved the Page-Pal to an FXO port and have had no problems, this is not an option for 8 of the sites however (no slots on the 2621XM’s) Any Ideas?

Thanks

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New Member

Re: ATA-186 will not release the line.

ata only have fxs port, and you write as connected page-pal in fxo port and work fine. The page-pal interface is fxs or fxo????? I have installed 70 ata 186 and never see this behavior, please send more information about this case to help you. If possible send debug information about ata when problem occur.

In package of ata image have debug software.

Best Regards

Joao Medeiros

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