ATA unregistered

[6rlopez_2]

I am receiving permantly errors in the Event Viewer of all the ATAs that are trying to register and then unregister from the Publisher. However the ATAs in the Admon page are always registered with the Subscriber.

Do you know why I receive these errors in the Pub?

This is the info I have got from the prserv:

[1]StopTone

[1]Connecting to <0af4960a:2000> <-1:74>...

[1]<Conn:0af4960a soc:75> ok!

REG:ATA13C307E03D01

|->RegRej[1]:Error: DB Config

[1]StopTone

[1]boxreset<1473:1>

2791:30;7,0,0,0,

2792:00;7,0,0,0,

[1]StopTone

[1]Connecting to <0af4960a:2000> <-1:75>...

[1]<Conn:0af4960a soc:76> ok!

REG:ATA13C307E03D01

|->RegRej[1]:Error: DB Config

[jbouwkamp]

Do you have both analog ports registered? I have seen the error you are mentioning when the 1st analog port is registered but the 2nd analog port is not. The 2nd analog port is registered as a second device using a modified MAC address.

if the mac address for port 1 (the true mac) is:

001234567891

then the 2nd ports MAC address would be:

123456789101

basically remove the first two digits and add 01 at the end of the MAC

Once you have the 2nd port registered your event viewer messages should stop.

Looking at your event viewer message the MAC at the bottom ends in 01 so I am guessing this is your problem.

[6rlopez_2]

I am not using the second port in the ATA. I have to define in the CCM this second port anyway?

[jbouwkamp]

You will need to either define it in callmanager as I explained above or disable the port via the ATA itself.

See the "Account information parameters" in the link below if you would rather disable the port:

http://www.cisco.com/en/US/partner/products/hw/gatecont/ps514/products_administration_guide_chapter09186a00800c4d1f.html#1007069

[josegre]

jbouwkamp, I do it but doesn't work, the ata mac is 000BBE515387 I remove two 0's and ad at the end 01. Appear like is work but dont return any dial tone.