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attandent console speed dial entrys

Where can i find the file with the

attandent console speed dial entrys of an

ac user?

Can i copy this file to an other ac user?

1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: attandent console speed dial entrys

Hi,

AC speed dials are store in the Directory.

For DC directory:

Go to your Call Manager ---> Start --> Programs --> DC Directory ---> Log in

as Directory Manager ---> Go to CCN ---> user_info ---> Search the AC user that has

his speed dials complete ---> should be something like USER_info, then click on the +

you have the Attendant console profile.

Double click ACXmlData and there should be a HEX string in the Recorded

Name field. Copy the whole string.

That string contains the speed dials.

You can just copy that string to other AC users if you want that all of them have the same info.

Gonz

1 REPLY
Green

Re: attandent console speed dial entrys

Hi,

AC speed dials are store in the Directory.

For DC directory:

Go to your Call Manager ---> Start --> Programs --> DC Directory ---> Log in

as Directory Manager ---> Go to CCN ---> user_info ---> Search the AC user that has

his speed dials complete ---> should be something like USER_info, then click on the +

you have the Attendant console profile.

Double click ACXmlData and there should be a HEX string in the Recorded

Name field. Copy the whole string.

That string contains the speed dials.

You can just copy that string to other AC users if you want that all of them have the same info.

Gonz

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