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Attendant Consol

Hello Folks,

I just added few users in the CallManager but they don't show up in the Attendant Consols (AC). I can find the new users by searching them in the Publisher and Subscriber database, but not in the AC. When I open the directory file in ProgramFiles/Cisco/CallManagerAttendant/Userlist, I can't find the new users in this file. I see the Autogeneration file is getting updated regularly but even the updated AutoGeneration file does not contain the new users. Everytime, I have to stop/start the Call Dispatcher service in order to get the latest update. Is there anything that I am doing wrong? When I point the AC to the Subscriber, I never get the updated file unless I stop/start the above service. Could you please help?

Thanks,

1 REPLY
Green

Re: Attendant Consol

Does the users contain Telephone number field?

Understanding the Cisco CallManager Attendant Console Directory

The attendant console server reads and caches directory entries at startup. After an initial handshake determines whether the directory entries changed since the previous log in, the attendant console downloads the directory user list. The attendant console also downloads the user list when the interval in the Directory Reload Interval field in the Attendant Settings dialog box expires or when the user clicks the Reload button in the Directory window.

The attendant console searches the following files (in order) for the user list:

-User list file that is specified in the Path Name of Local Directory File in the Attendant Settings dialog box on the attendant PC

-CorporateDirectory.txt file in the userlist directory on the Cisco CallManager Attendant Console server. You can create the CorporateDirectory.txt file if your user list is located on a directory server that is separate from the Cisco CallManager server.

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Note For information on creating a CorporateDirectory.txt file, see the "Creating the CorporateDirectory.txt File" section.

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-AutoGenerated.txt file that is generated by the Cisco TCD service and stored in the userlist directory on the Cisco CallManager Attendant Console server. If the Directory Sync Period service parameter does not equal zero, Cisco TCD generates the AutoGenerated.txt file when the Cisco TCD service starts and when the directory sync period expires.

To modify the Directory Sync Period service parameter, choose Service > Service Parameters. Choose the appropriate server from the Server drop-down list box and choose the Cisco Telephony Call Dispatcher Service from the Service drop-down list box.

Both excerpts from this doc:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a8b.html#wp1144934

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