I understand that if you have a pilot point set for 1st available member and you have your voicemail directory number at the end of the hunt group then when all attendants are busy/not logged in etc the call will go to voicemail.
This is fine but if you want to load share calls among attendants then you need to set it to longest idle,. But then if you have your voicemail at the end of the hunt group then some calls will go to voicemail without the attendants being tried first - which is no good.
So how do I get load-sharing between attendants but in the event of them not being logged in or busy calls overflow to voicemail?
Create a separate hunt group and pilot with attendants, and set to most idle. Then in your "real" pilot hunt group, include this pilot number first, then the voice mail, with 1st available hunting. In essence, you're nesting the hunt groups.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...