Hi. We have a client that has 2 operators and they are inserted in a line group with a hunt pilot in order to reach them TopDown.. We installed the Attendant Console version 1.4(1 ES11) in the first operator and everytime a calls come in it shows up in the Console but when the CCM takes the call back in order to send it to the 2nd operator I received a message on the Attendant COnsole saying:
Failed to make a new call.
And we didn't make a new call... Any ideas?
CallManager version is 4.1(3)sr3a. I already restarted the TCD service in both callmanagers but the problem continues..
We are not using AC Pilot / Hunt Groups.. We are only using the AC client for a phone that is part of a CallManager 4.x line group / hunt pilot.
We open a TAC case and it seems it is not a supported configuration to have the AC Client installed to manage a DN that is part of a Line Group.. They re-create the problem easily..
The reason we used Line Groups and Hunt Pilots and not AC Pilot and Hunt Groups is that the later doesn't have broadcast capabilities in order to ring all phones at the same time.. The client has 2 operators in a line group in order to ring both of them at the same time.. and would like to use the AC Client to see line state information..
The broadcast hunting capabilities of the attendant console is different that the normal broadcast capabilities using CCM Line Groups/Hunt Groups/etc..
Broadcast hunting enables Cisco CallManager Attendant Console to answer calls and place them into a queue. The attendant console displays the queued calls to all available attendants after inserting the calls into the queue and to all attendants that become available while the call is in the queue. The queued calls appear in the Broadcast Calls window on the attendant PC. Any attendant in the hunt group that is online can answer the queued calls.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...