After having AC run flawlessly for 2 years at reception, they now receive "Could not connect to server" or whatever when starting the application. To my knowledge, there has been no change to the AC services or the receptionists' phones & PCs. I also have AC installed at my PC for testing and I get the same thing.
I am looking for help troubleshooting this. I see no problems with services on the servers and nothing entered in event logs that would help diagnose. It almost seems like a port is being blocked but they claim no change to firewalls or PC rules.
yes u r right, TCD issue may be a symptom to this AC problem.
Cisco Telephony Call Dispatcher (TCD) service running on the Cisco CallManager communicates with Cisco Attendant Console clients for call routing and control, monitors and reports line state, and services client database requests. and it must be active to dispatch calls to the active Attendant Console clients.
docs says u have to restart TCD service when u make changes in piolt points.
although sometimes there r no changes occur, it has to be service stuck issue.
We are having the same recurring issue where AC agents no longer receive calls and we must restart the TCD service. We're running 4.1.3sr1 recently upgraded to sr5b per TAC's recommendation. The system has been operational for 2 years with no issue and now it's occurring every two days or so. Nothing in event log, trace doesn't show errors. Feel free to track along with our case 606610947 CM-troubleshooting asst-telephony dispatcher service keeps going down.
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