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Attendant Console Dial Rules

Hi,

I'd like to prefix a 0 to all incoming calls to attendant console so that operators can use the directory lookup functionality. I've read all the info, changed the DialRules.xml file and replicated this to all servers in the cluster but to no avail. Do I need to restart any services to activate this at all??

Cheers

Dave

1 REPLY

Re: Attendant Console Dial Rules

What's the call flow of the incoming calls to the AC? Are your external callers calling the main number and this number is forwarded to the AC Pilot Point or how do you have it configured?

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