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New Member

attendant console directory

Hello to everyone!

I have problem not seeing users in AC directory window,

Status is:

*created users for hunt group, pilot and everything else

*configured ac user and associated devices

* call controll is up users are online

but directory window is empty

can't see department, can't see anyone

Any solutions!?

Thanx in advance!!!

4 REPLIES
Blue

Re: attendant console directory

Do you have any access-lists between the segment your attendant console PC is on and your CallManagers?

andy - berbee

New Member

Re: attendant console directory

no access lists

Bronze

Re: attendant console directory

do you have assigned the phone numbers (Field: Telephone Numbers:) in corporate directory to users?

be sure that directory reload interval is not "0" on the AC Client Settings.

I would check on the ccm the directory:

C:\Program Files\Cisco\CallManagerAttendant\UserLists there is a file called: corporatedirectory.txt. delete it and you will see your directory again on the ac client.

greetings

mehmet

New Member

Re: attendant console directory

Thanks MEhmet,

i'll try first thing in the morning and let you know what happened

Cheers!!!

Vladimir

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