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New Member

Attendant Console Forward status

In AC (CM 4.1), it does not properly show their forward status. Only some extensions are accurately displaying wether the phone is forwarded to a cell phone, VM, etc. I reset the Telephony Call Dispatcher service, and the firewall is locally disabled. Any other ideas?

2 REPLIES
Green

Re: Attendant Console Forward status

CSCdx94246

Externally found minor defect: Verified (V)

Attendant Console does not show phone status of Call Forward All

Feature request

Customer wants to request the feature of showing the phone status of Call Forward All on

the Attendant Console client screen. So that the operator can desire what to do before

call transfer.

So, business unit team has mentioned that this is an expensive operation since database

queries have to be run and hence the compromise is as follows:

1. This will only be shown in the directory window and

2. When the number of entries displayed is <= 10

You may check the TCD detailed traces to see if Call status is being sent to us

New Member

Re: Attendant Console Forward status

We have absolut the same problem:

In Attendant Console (CM 4.2), it does not show their forward status.

Any solution or workaround?

Thank you

Marco

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