Running CCM 4.1(3)sr1, We are configured to load balance w/ 3 Attendant Console users. When all 2 are logged on all works fine, first call comes in and goes to Line 1 of the first operator, 2nd call if first is busy is presented to the 2nd operatoe and so on Here is the issue: When the first operator goes off line or even closes the application all together calls are still presented to her phone (and no one is there to answer) instead of bouncing between the 2nd and 3rd operator that are still logged in .Has anyone run across this one (BUG???)and or provide any help?? Thanks in Advance
How did you configure your AC-HuntGroup and PilotPoints?
go to Service-> Cisco CM AC->Hunt Groups you should have your 3 Lines Configured there. Uncheck the "Always Route Member" checkbox. Checking this box means the Cisco Telephony Call Dispatcher (TCD) will always routes the call to this hunt group member, whether it is busy or not.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...