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Attendant Console Issue

Running CCM 4.1(3)sr1, We are configured to load balance w/ 3 Attendant Console users. When all 2 are logged on all works fine, first call comes in and goes to Line 1 of the first operator, 2nd call if first is busy is presented to the 2nd operatoe and so on…Here is the issue: When the first operator goes off line or even closes the application all together calls are still presented to her phone (and no one is there to answer) instead of bouncing between the 2nd and 3rd operator that are still logged in….Has anyone run across this one (BUG???)and or provide any help??…Thanks in Advance

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Re: Attendant Console Issue

Hi,

How did you configure your AC-HuntGroup and PilotPoints?

go to Service-> Cisco CM AC->Hunt Groups you should have your 3 Lines Configured there. Uncheck the "Always Route Member" checkbox. Checking this box means the Cisco Telephony Call Dispatcher (TCD) will always routes the call to this hunt group member, whether it is busy or not.

Hope this helps

Karzazi

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