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Attendant console jtapi login

I have CCM 3.3(2)C and the AC 1.21 and I have set up the user "ac" w/ a password as the AC user. When the attendant logs with the same account "ac" and the password. When the attendant trys to go online it just sits there and eventually gives an error message. Trace on the TCD server and client both show that the jtapi has a bad username and password and it will try again in the 5 seconds. The passwords are the same! Any thoughts

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Re: Attendant console jtapi login

create user ac with password 12345, associate the pilot-points and IPPhones(that are using att.console).

Create a Attendant Console User (don't use ac, it's confusing), i.e. console1.

This must work..(don't forget to enable CTI-use AND call-park retrieval on the ac user !!!!!!!!!!!!!!!!!, everything will fail if you don't....)

good luck,

Sascha

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