Attendant Console: online status

[perboelte]

Hi All, we are running CCM4.2 and AC1.5. AC works fine. I have been asked if there is any possibility for the attendants to see if the other attendants are online or offline.

Has anyone an idea how this could work?

Thanks and regards,

Per

[thomas.chen]

Try this link for more information on Attendant console

http://www.cisco.com/en/US/products/sw/voicesw/ps555/products_qanda_item09186a00800b0a20.shtml

[perboelte]

Hi Thomas, thanks for the link. But there is no answer to my ac problem. Does anyone have other ideas?

Thanks

[richard.jackson]

Hi,

I have never seen this option in the AC, this setup is more of a Call Center application. Though I have had a similar problem with a customer that report that all there AC where going off line during the day due to miss operation. Using the Real Time Monitor tool I set up a new alarm on the Attendant Console monitor this can be done by monitoring the service, right clicking on the window and setting the required threshold.

Hope this helps.

Regards

Richard.