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Community Member

Attendant console problem, need help!

Hi,

I installed AC based on the guidelines provided by cisco but when I tried to open the AC client I got an error saying " Initialization of Call Control Failed. Retrying....". Heres the log that I get from the work station..

31702 08/08 22:31:38.531 DEBUG ACClientTelephonyMgr.init().

31703 08/08 22:31:38.531 INFO ACClientCommunication getSupportPark

31704 08/08 22:31:38.531 INFO ACClientCommunication getTelephonyParameters

31705 08/08 22:31:38.541 DEBUG ACClientTelephonyMgr.init()-> ctimgr[0]:XXX.XXX.XXX.XXX (this is the IP of my CCM"

31706 08/08 22:31:38.541 DEBUG ACClientTelephonyMgr.init(): username: ac

31707 08/08 22:31:38.541 DEBUG ACClientTelephonyMgr.init(): redirectCSS: true

31708 08/08 22:31:38.541 DEBUG ACClientTelephonyMgr.init(): keepOriginal : true

31709 08/08 22:31:38.541 DEBUG ACClientTelephonyMgr.init(): resetOriginal : true

31710 08/08 22:31:38.541 DEBUG ACClientTelephonyMgr.init(): ctiReqTimeout : 15

31711 08/08 22:31:38.541 DEBUG ACClientTelephonyMgr.init(): Getting Provider.

31712 08/08 22:31:38.541 DEBUG ACClientTelephonyMgr.setOperatorTerminal().

31713 08/08 22:31:38.541 ERROR ACClientTelephonyMgr.setOperatorTerminal(): Failed getting Terminal[SEP0004272F4AAD]. com.cisco.jtapi.InvalidArgumentExceptionImpl: Terminal SEP0004272F4AAD is not in provider's domain.

31714 08/08 22:31:38.541 ERROR Exception: com.cisco.ac.common.ACException: Failed_Telephony_Init

31715 08/08 22:31:38.541 DEBUG JTAPI Version:1.3(1.20)

31716 08/08 22:31:38.541 DEBUG ACClientTelephonyMgr.init().

31717 08/08 22:31:38.541 INFO ACClientCommunication getSupportPark

31718 08/08 22:31:38.541 INFO ACClientCommunication getTelephonyParameters

31719 08/08 22:31:38.541 DEBUG ACClientTelephonyMgr.init()-> ctimgr[0]:XXX.XXX.XXX.XXX (This is the IP of my CCM)

Have anyone already encountered this problem.

Thanks

2 REPLIES
Community Member

Re: Attendant console problem, need help!

Problem solved!!

Thanks

Community Member

Re: Attendant console problem, need help!

Hi

I had the same problem

You just have to create exactly the same ac user as in the install doc.

first name: ac

last name: ac

ID: ac

password: 12345

bye

jp

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