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Attendant Console question

Is it possible to have one AC user looged in to multiple(two or more) AC softwares at the same time?

4 REPLIES
Green

Re: Attendant Console question

No, you cannot.

You will get a warning message.

New Member

Re: Attendant Console question

How can I configure a hunt group of extensions that is hunted topdown, and overflows to a group of extensions that ring simultaneously. I need to have functionallity for the users part of the broadcast hunted group to be able to go oflline and not to receive calls during that time.

Green

Re: Attendant Console question

Hi V,

Ok let me understand it correctly.

****************************************************

Hunt Group 1. TOP DOWN -->

Hunt Group 2. BROADCAST

****************************************************

You can configure either AC (Linked HG) for this or create Line Groups|HuntList|Hunt Pilot

In AC and in LG you have both algorithms

Its a must to use AC GUI?

When configuring a user in AC if he/she logs off calls will be not routed to that operator.

Check:

Log Out of Hunt Groups in CCM 4.2

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_2/rel_note/421cmrn.htm#wp2440103

New Member

Re: Attendant Console question

Can you do this with cm 4.1.3?

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