Attendant Console Reload

[elbyte]

Is there some way to configure Attendant Console to reload the Directory window automatically, say about every threee minutes? If the operator doesn't take the time to manually reload the directory, she is not getting up to the minute information about phone forwarding status. Thanks.

[Rob Huffman]

Hi Ellen,

Have a look at the following info:

Reloading the Directory

The attendant console automatically updates the directory at an interval that your system administrator configures. You can manually reload the directory by clicking the Reload button.

From this doc:

http://www.cisco.com/en/US/products/sw/voicesw/ps555/products_user_guide_chapter09186a0080622de0.html#wp9446

Directory Reload Interval (in seconds)

Enter the time (in seconds) that the Cisco CallManager Attendant Console server waits before reloading the user list that displays in the Directory window of the Cisco CallManager Attendant Console.

From this doc:

Attendant Console Configuration Settings

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a8b.html#wp1183837

Hope this helps!

Rob

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[elbyte]

On the CCM AC Server Configuration - directory sync is set to 3 hours, the suggested value.

I changed the directory reload insterval to 60 seconds in my AC application settings, but it still does not reload automatically.

Does the server setting over-ride the application setting? The server setting is in hours, so the minimum can only be one hour or zero for no refresh. The application setting is in seconds.

[Rob Huffman]

Hi Ellen,

I don't have AC set up in the lab right now so I can't play with these settings to see the exact interaction. I would think that the AC setting (in seconds) should work. Did you try stopping/starting the TCD service after your change? The docs I attached previously are a little ambiguous but have a close look and try this out in the lab or after hours in the production environment if possble.

Understanding the Cisco Telephony Call Dispatcher

The attendant console application registers with and receives call-dispatching services from the Cisco Telephony Call Dispatcher (TCD). The Cisco TCD, a Cisco CallManager service, provides communication among Cisco CallManager servers, attendant consoles, and the Cisco IP Phones that are used with the attendant consoles.

Cisco TCD handles attendant console requests for the following items:

•Call dispatching from pilot point to the appropriate hunt group destination

•Line status (unknown, available, on hook, or off hook)

•User directory information (Cisco TCD stores and periodically updates directory information for fast lookup by the attendant console.)

Understanding the Cisco CallManager Attendant Console Directory

The attendant console server reads and caches directory entries at startup. After an initial handshake determines whether the directory entries changed since the previous log in, the attendant console downloads the directory user list. The attendant console also downloads the user list when the interval in the Directory Reload Interval field in the Attendant Settings dialog box expires or when the user clicks the Reload button in the Directory window.

The attendant console searches the following files (in order) for the user list:

•User list file that is specified in the Path Name of Local Directory File in the Attendant Settings dialog box on the attendant PC

•CorporateDirectory.txt file in the userlist directory on the Cisco CallManager Attendant Console server. You can create the CorporateDirectory.txt file if your user list is located on a directory server that is separate from the Cisco CallManager server.

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Note For information on creating a CorporateDirectory.txt file, see the "Creating the CorporateDirectory.txt File" section.

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•AutoGenerated.txt file that is generated by the Cisco TCD service and stored in the userlist directory on the Cisco CallManager Attendant Console server. If the Directory Sync Period service parameter does not equal zero, Cisco TCD generates the AutoGenerated.txt file when the Cisco TCD service starts and when the directory sync period expires.

To modify the Directory Sync Period service parameter, choose Service > Service Parameters. Choose the appropriate server from the Server drop-down list box and choose the Cisco Telephony Call Dispatcher Service from the Service drop-down list box.

Both excerpts from this doc:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a8b.html#wp1144934

Hope this helps!

Rob

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