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New Member

attendant console setup question

Hi, I have 3 person with a 7940 phone, there is only one DN per phone. (the DN is used for corporate and personnal call).

I configured a Attendant console in CCM 4.3sr2, to distribute the call place to "0" between those 3 persons when they are logged (on the attendant console software). All is working great, but I what to route calls to a corporate voice mail box (in unity), if the call is not anwser or if one of this person have forget to logoff when his unavailable.

Thanks for your help !

4 REPLIES
Silver

Re: attendant console setup question

Add a CTI route point with the extension of the corporate voicemail box. Set the Call Forward All to voicemail, VM profile etc.

Add the CTI route point as the last member of the Attendant console hunt group and also check the Always Route member check box.

Regards,

Anup

New Member

Re: attendant console setup question

I understand, but is happening if the person forget to put put off-line his attendant console when she is away from his desk ?

New Member

Re: attendant console setup question

Once TCD routes the call, that is it. There is no Ring No Answer "pullback" like an ACD can do. The only thing you can do is Call Forward No Answer into voice mail or back into a Pilot Point that will route to one of the other operators.

New Member

Re: attendant console setup question

Attendant Console will remember the original called party. Set your individual DNs to goto VM and if they leave AC client online, the caller will hear the VM of who they called, not the VM of the individual person...

I don't know how you are using the AC Pilot point, but for a general delivery mailbox, just setup a box with the extension of the AC pilot.

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