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Attendant Console Speed Dials

Hello,

I am running CCM 4.1(3) and AC 1.4.1. I have an AC user that has changed logins. I am trying to figure out how to "copy" her speed dials from her old login to her new. I beleive that in newer versions of AC, the user can do this. Does anyone know how to do this in 1.4.1?

Thanks, Glenn

2 REPLIES

Re: Attendant Console Speed Dials

This is based on the fact that during exit or

logout of attendant from Console , if the directory box is not

reachable , then the application stores the attendant settings including

speed dials on the local box( as xml file), so that any changes to

attendant settings are saved .The same is synced with directory as and

when the directory is accesable

Steps:

# Say we have two attendants "a1" and "a2"

# Launch the console and login as "a1".

# The console launches and lists all the speed dials created for user

"a1"

# Remove the PC from network and close the console.

# Go to c:\program files\cisco\call manager attendant console\data

folder and we find "a1.xml" file.

# Connect PC back to network.

# Launch console and this time login as "a2"

# Again disconnect the PC from network and close the console.

# Go to c:\program files\cisco\call manager attendant console\data

folder and we find "a2.xml" file.

# Open both a1.xml and a2.xml files and copy the speed dial data from

a1.xml to a2.xml and vice versa and save .

# Connect the pc back to network.Launch console , login as "a1", now

attendant "a1" will have speed dial from "a2" also # logoff , since the

directory is accesable , the data is saved to directory # Repeat the

same by loging in/logging out as "a2".

But pls note that we need to be carefull while copying data from xml

files..

And this may not be the neatest way to do this , but it should work..

HTH

//Jorge

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