Attendant Console transfer to voicemail

[Erik Peterson]

I have a CM 4.1(3) and Unity 4.0(5) installation. The AC transfer to voicemail doesn't seem to work. I went looking on the server for the voicemailprofilessample.xml file on the server, but it was not to be found. Do I need a voicemailprofiles.xml file? If so, how should the content be formatted?

[gogasca]

You may be hitting:

CSCee33165

In CCM 4.X we no longer need to EDIT the VoiceMailProfiles.xml

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/rel_note/402cmrn.htm#wp1866248

"This release reimplements Transfer to Voicemail with JTAPI support. Administrators no longer need to edit the VoiceMailProfiles.xml property file to enable user access to the voice-messaging system from the Cisco CallManager Attendant Console" JTAPI now, knows how to read the system settings.

Transfer to voicemail feature is broken if the Voice Mail Profile is set to NONE under the phone's line setting. When Voicemail profile field is set to NONE, the line will take system default voicemail profile; this configuration does not work.

If the line is reconfigure by selecting the system default voicemail profile, transfer to voicemail from AC client works.

This problem is identical to CSCed71318.

HTH