Re: Attendant Console - Viewing callers in the queue
If you are queueing calls with the Pilot Point method, you won't be able to see the calls;
Understanding Call Queuing
You can configure a pilot point to support call queuing, so when a call comes to pilot point and all hunt groups members are busy, Cisco CallManager Attendant Console sends calls to a queue. While in the queue, the callers receive music on hold if you have chosen an audio source from the Network Hold Audio Source and the User Hold MOH Audio Source drop-down list boxes in the Device Pool window. **The attendants cannot view the queued calls.** When a hunt group member becomes available, Cisco TCD redirects the call to that hunt group member.
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