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Attendant Console

Is there a limit to the number of simultaneous logins you can have on the AC account for the Attendant Console. I am curious to know because we have 3 people who would like to run AC. When the primary user is logged into the AC console and secondary user wants to login, when they in fact do login, it seems to kick the primary user out of the system.

Thoughts?

Thanks

-G

1 REPLY
Cisco Employee

Re: Attendant Console

Are you using the user, line combination to route the calls or the the directory numbers. If you are using the user line combination then the limit is probably 1. The reason is you are saying to route the call to user1, line1. If another user1 logs in then which line does the system route the call to. Just create a user for every user that wants to use the attendant console. Set it up something like this. user1, line1. user1, line2. user2, line1. user2, line2. user3, line1. user3, line3. If anyone of the users are logged out it will go to the next users in the hunt group.

Hope this helps,

-Mckee

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