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Attendant Console

We are in the process of implementing Attendant Console at a customer and need to achieve the following. Is this possible with AC?

- There are 6 locations across the country who will have operators.

- Calls can come into any of these 6 locations

- During office hours, calls are to be transferred to an operator

- After office hours calls are to be transferred to an External number (02 621xxxxxx)

- All operators should be able to see all incoming calls and then pick up a call which is waiting

- If no operator has logged in, then calls should be transferred to the same External number

- If there are too many calls in the queue (or calls are being queued for too long), then the calls should again be transferred to the External number

Can you let me know what is possible?

1 REPLY
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Re: Attendant Console

For frequently asked questions on Cisco CallManager Attendant Console, refer to the following document

http://www.cisco.com/en/US/products/sw/voicesw/ps2351/products_qanda_item09186a00800b0a20.shtml

For additional information on Cisco CallManager Attendant Console, refer to the following document:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guide_chapter09186a00801eaf91.html

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