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New Member

Attendant Console

We are using the IP communicator and Attendant Console together - working great. Here is the problem, the audible alerts..when the operator is on a call the next call in the queue chimes 5 times and the operator can't hear the first call. The only option I see is to turn off the audible alerts. But, unless you are staring at the monitor constantly, this isn't an option. Any ideas?

3 REPLIES
Hall of Fame Super Silver

Re: Attendant Console

You can always replace the audio files. They're located at c:/program files/cisco/call manager attendant console/audio

HTH,

Chris

New Member

Re: Attendant Console

I will test that today, but, from other posts I have read that doesn't work.

New Member

Re: Attendant Console

Ok, changed the wav file, does the same thing, plays that wav file 5 times...I just want it to play once. Should I post to the developers forum?

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