Is there a way to associate more than one phone number to Attendant Console. We have a customer who is using Attendant Console which is associated to their main number, in this case, extension 100. They also have a second line on their phone for outside calls. When the user parks a call that comes in on this second line, Attendant Console doesn?t show the parked call. Is there a way around this?
The Attendant console user is associated to both of these numbers.
I think it really depends on what you are trying to do. If all you want is for the same person(s) to answer multiple lines from the same AC line group, that's pretty easy...just setup a translation pattern. Ex: AC pilot point is 100, other number is 200. Setup xlate pattern of 200, called party transform mask would be 100. Anyone who calls 100 or 200, go to the same AC group. Now, if these are both high volume numbers, you will probably want to setup AC to queue stuff for a little while so that the operator can keep up...but that's asthetics...function is the same.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...