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Community Member

attendant line status at remote site

we have a centralized 4.1.3 call manager with remote site using mpls. we set up the attendant application for the receptionist at the remote site and everything worked as expected. The next day, she no longer could see the line status.

I've tried it from the main site and it works fine. We've tried restarting the services.

Does anyone know what might have happened?

thanks

Rob

5 REPLIES

Re: attendant line status at remote site

Rob,

Any firewalls or acls in between ?

Community Member

Re: attendant line status at remote site

none

everything about the applicaiton works fine except the line status. Weird thing is, it worked the day it was installed

Community Member

Re: attendant line status at remote site

What is the line status? Is it a question mark? Have you tried creating a speed dial for one of the extensions?

Maybe uninstall/reinstall?

Thanks,

Kevin

Community Member

Re: attendant line status at remote site

keith

question marks on any and all users in the directory or speed dial window.

tried reinstalling, restarting services, etc.

have a tac case open now.

rob

Community Member

Re: attendant line status at remote site

problem turned out to be the windows xp firewall running on the receptionist pc. when it was turned off, line status worked.

solution is to add the acclient program as an exception in the firewall settings

Rob

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