AttendantConsole: Interaction with queuing & longest idle hunt grp member
I would like to know if it is possible to program queueing with numbers of calls who can wait for the next availalbe member, to choose to distribute the call to the longest available hunt member and program as a member a number who forward the call to the messaging system.
In the documentation we can read :
Queue Size : This field specifies the number of calls that are allowed in the queue. If the queue is
full, Cisco TCD routes calls to the always
route hunt group member that is specified
on the Hunt Group Configuration window.
If you do not specify an always route
member, Cisco TCD drops the call when
the queue size limit is reached.
Longest Idle Hunt Group Member : This feature arranges the members of a
hunt group in order from longest to shortest idle time. Cisco TCD finds the
member with the longest idle time and, if available, routes the call. If not,
Cisco TCD continues to search through the group. This feature evenly
distributes the incoming call load among the members of the hunt group. You
can choose this routing option from the Pilot Point Configuration window in
Cisco CallManager Administration.
When I read the explanations, it seems to have contradiction with the behavior of the TCD. If the maximum number of calls waiting is reached, it will cut the line of the 3rd call or it will direct the call towards the voice messaging.
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