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Attendent Console Call Control Initialization Failure

I have installed CCM 3.3(2) on MCS7725. I have configured one pilot point (dn=1099). Have created a CCM User AC and associated the Pilot point number as well as console attendent DNs to this user.

Have also configured the hunt group and created CM Attendent Console users. After installing Console Attendent on the attendents PC, I am able to login using CM Attendent User account. But the call control

never initializes and the status stays on "TRYING". The exact error message displayed is "INITIALIZATION OF CALL CONTROL FAILED.."

Please assist.

Thks

Alok

2 REPLIES
New Member

Re: Attendent Console Call Control Initialization Failure

Go into your user (ac) and be sure that the password is set to 12345 EXACTLY. If it is not, your call control will not come up.

New Member

Re: Attendent Console Call Control Initialization Failure

Hi There, thank you very much.

I changed the password and restarted the TCD service and it is working fine. Thanks.

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