I have 95% successfully integrated Unity 3.1.4 with a 5ess centrex service .
Calls are being seen correclty as incoming, internal and external calls and the reason for unity getting the call ( ring no answer , call fwd ) However the MWI audible Studder is not workiing . I can see it being sent out in RAW data of the integration monitor but it does not work . I have called the Telco but Veri#@n does not have an answer and they didnt even knoe cisco has their own voice mail software . Would anyone know what to do to light the MWI .
this is what i recieve when unity tries to light the MWI
<CR><LF>OP:MWI_XXX6383014!<EOT><CR><LF> this is what i get when i delete all messages for extention 3014
From the serial data you've shown I assume you have "Default extension length" set to 7 and "SMDI extension length" set to 10. What concerns me is the XXX padding that makes up the difference. By default Unity will use zero as a pad character. Check for any changes in the avsmdi.avd and centrex0008.ini files between what is found on the 3.1.4 cd and what is found in your commserver\intlib directory. Also, what is on the Subscribers' Messages page in the SA for MWI?
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