I have installed a CUCM 6.0.1 and is trying to set up Attendant Console. I've set up the Pilot Point as a Broadcast Hunt.
Everything is working just fine and the incomming calls show up in the Broadcast call queue, except audible alerts. No matter what .wav file I choose (the default one or a custom) it just playes the first Â½ second or so of the file, and then it's silent.
The attendant console is running on a brand new pc running Windows XP SP2 (HP compaq dc7800p ultra-slim PC). I tried installing af VMware workstation on the pc and then brought up a Windows XP VM, in which the audible alerts worked just fine, so I think it's something with the Attendant Console client not being compatible with the Soundcard in the PC (a Soundmax HD audio something).
Does anyone have any ideas what could be wrong and how to resolve my issue ???
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...