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authentication failed by using IVR prompt

hi,

I tested the ivr by the default TCL script "clid_authen_collect" in POTS.

When I picked up the phone and press access code , I hear the voice prompt

and press 12345# as account , 12345# as pin. but always authentication failed.

Did anyone has any suggestion ?

best regards

fred.

the following is my configuration and debug voip aaa

aaa new-model

aaa authentication login default local

username 12345 password 12345

dial-peer voice 53 pots

application clid_authen_collect

destination-pattern 1...

port 0:0

gw-accounting syslog

gw-accounting aaa

attribute acct-session-id overloaded

attribute h323-remote-id resolved

acct-template callhistory-detail

AS5300#

6d23h: voip_start_ccapi_accounting(620):

6d23h: voip_start_accounting_internal:

6d23h: voip_start_accounting_internal(620):

6d23h: get_acct_params: suppressed=0

6d23h: get_acct_params(620): Use method "h323" set by global config.

6d23h: method:

6d23h: cdrtag:

6d23h: voip_start_accounting_internal: Getting new uid

6d23h: voip_alloc_aaa_uid

6d23h: voip_aaa_acct_get_retrieved_attrs

6d23h: voip_aaa_acct_get_nas_port_details:

6d23h: get_nas_port: avail=1 type=4 nas-port=CAS 0:0:3

6d23h: voip_aaa_lock_adb: uid(175) count=1

6d23h: voip_start_accounting_internal: UID=175

6d23h: voip_start_accounting_internal: Telephony Leg

6d23h: voip_start_accounting_internal(620):

6d23h: calling num :

6d23h: called num :

6d23h: account num :

6d23h: setup time : *23:58:24.594 UTC Fri Jan 7 2000

6d23h: gateway id : AS5300.

6d23h: connection id : 291226E2 C49511D3 870FED2B 98A59736

6d23h: call origin : answer

6d23h: call type : Telephony

6d23h: incoming conn id: 291226E2 C49511D3 870FED2B 98A59736

6d23h: voip_start_authentication:

6d23h: name:

6d23h: callid: -1

6d23h: service: ivr tcl authentication

6d23h: method:

6d23h: voip_alloc_aaa_uid

6d23h: voip_alloc_aaa_uid: NULL callEntry

6d23h: voip_start_authentication: UID=176

6d23h: voip_aaa_get_method_index(0): ERROR: method "h323" not defined.

6d23h: voip_start_authentication: No authen list

6d23h: voip_start_authentication:

6d23h: name: 12345

6d23h: callid: -1

6d23h: service: ivr tcl authentication

6d23h: method:

6d23h: voip_alloc_aaa_uid

6d23h: voip_alloc_aaa_uid: NULL callEntry

6d23h: voip_start_authentication: UID=177

6d23h: voip_aaa_get_method_index(0): ERROR: method "h323" not defined.

6d23h: voip_start_authentication: No authen list

6d23h: voip_stop_ccapi_accounting:

6d23h: voip_stop_ccapi_accounting(620): UID=175

6d23h: voip_send_stop_h323_sess_id_vsa(620):

6d23h: receive byte : 24

6d23h: transmit byte : 60480

6d23h: receive pak : 6

6d23h: transmit pak : 252

6d23h: connect time : *23:58:24.604 UTC Fri Jan 7 2000

6d23h: disconnect time : *23:58:36.974 UTC Fri Jan 7 2000

6d23h: disconnect cause: 39

6d23h: voip_stop_ccapi_accounting: Telephony Leg

6d23h: voip_aaa_acct_get_dynamic_attrs: No active record

6d23h: voip_aaa_unlock_adb: uid(175) count=0

6d23h: voip_aaa_cleanup_adb: dealloc uid (175)

6d23h: voip_aaa_acct_get_dynamic_attrs: No active record

6d23h: syslog_ccapi_accounting:

6d23h: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId 291226E2 C49511

D3 870FED2B 98A59736, SetupTime *23:58:24.588 UTC Fri Jan 7 2000, PeerAddress 1.

.., PeerSubAddress , DisconnectCause 39 , DisconnectText bearer capability not

authorized (57), ConnectTime *23:58:24.598 UTC Fri Jan 7 2000, DisconnectTime *2

3:58:36.968 UTC Fri Jan 7 2000, CallOrigin 2, ChargedUnits 0, InfoType 2, Transm

itPackets 252, TransmitBytes 60480, ReceivePackets 6, ReceiveBytes 24

AS5300#

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1 REPLY
Silver

Re: authentication failed by using IVR prompt

In the debug messages, you can find the error occurs at the line "6d23h: voip_aaa_get_method_index(0): ERROR: method "h323" not defined ". The catch here is, there is some misconfigurations related to h323-aaa commands on the gateway.

Hope this command given below is not missing in the gateway configurations.Check it out.

gw-accounting voip

Configure this after configuring the command gw-accounting aaa . For more explaination, the document given might help you.

Configuration Examples

http://www.cisco.com/en/US/products/sw/iosswrel/ps1839/products_feature_guide09186a0080087eb0.html#1029667

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