Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

tka
New Member

Authentication in MeetingPlace Express

Hi all,

I have configured MeetingPlace Express to authenticate with CCM using AXL.

When accessing the user Web interface, a user is authenticated , the profile is created. However, a new user cannot be authenticated if he uses the ip phone to call the MPE number and join an audio meeting. The user is asked for the profile ID and Passwords whichs corresponds to the telephone Number and PIN in CCM

If we enter these informations, the authentication fails each time.

It seems, the user should at least access the web inteface once so the profile get created. It cannot be done from the IP phone. Am I right?

Any suggestions or solutions for that, please.

best regards,

2 REPLIES

Re: Authentication in MeetingPlace Express

have you verified the user group settings for this user profile?

Please remember to rate useful posts, by clicking on the stars below.

VIP Super Bronze

Re: Authentication in MeetingPlace Express

They do need to log in through the web interface the first time for the profile to be created.

As for the log in failure through the phone: I believe this will fail if their PIN is set to expire at next log in. You may want to make sure this is not the case.

Please remember to rate helpful responses and identify helpful or
152
Views
0
Helpful
2
Replies