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New Member

auto Attendant and Unity Call handler

Hi everybody,

CCM 3.3.3 sr3

Unity 4.0.3

This is my issue :

I create a Hunt Group with 1 physical phone and the second entry is a Unity Call Handler

My issue is that I am not able to join the Unity Call Handler in the Hunt group - It's busy.

In the hunt group for the 2nd number :

- I tried an RP that forward to Unity ( the RP number is a Unity Call handler)

- I tried en dummy phone that forward to Unity ( the dummy phone number is a Unity call handler)

All the time using the hunt group the call handler is busy

When I call directly the Call handler it works

Can somebody helps me

Thanks for your help

Irene

I saw a previous mail called Auto Attendant

5 REPLIES
New Member

Re: auto Attendant and Unity Call handler

We had an issue similar to this. We got round it by using a translation from a DN used in the hunt group. The Hunt Group DN was the translation DN which translated to the unity Call handler.

Make sure if you use Partions and CSS's these are setup as this can cause issues.

HTH

D

New Member

Re: auto Attendant and Unity Call handler

Thanks for your answer

I am going to test it and give you a feed back.

Question

Is the Unity Call handler need to be a route Point or a dummy phone ?

Irene

New Member

Re: auto Attendant and Unity Call handler

Hi,

When I do this type of thing I usually use a CTI route point. The behaviour seems a little more consistent.

Regards.

Bill.

New Member

Re: auto Attendant and Unity Call handler

The test with the translation pattern doesn't solve my issue.

I have opened a TAC Case

Irene

New Member

Re: auto Attendant and Unity Call handler

Hi

The Cisco Tac Guy just solve my issue

Activate (true) in the TDC service parameters the "Allow routing with the Unknown LineState"

Irene

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