We are implenting a Unity Server v2.4.6 with Cisco Call Manager 3.08. I need to know if the Unity can answer all inbound calls in auto-attendant fashion, then transfer the caller to appropriate extension based on the inbound callers input. For instance "Welcome to So-and-So Enterprises, If you know your parties extension enter it now or stay on the line to be delivered to the receptionist." The calling party would then enter 4 digits and be transferred to that extension, or after a timer expires go to the Web-Attendant Console. <br><br>Is this possible with the Unity Server or is the IP Auto-Attendant needed?<br><br>Thanks for your help.<br><br>Michael J West<br>Sales Engineer<br>Sprint BMG<br><br><br><br>
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...