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Auto Attendant Call Transfer

Auto Attendant answers phone calls. When press option or extension and transfers calls there is a long period of silence. The length of this silence is directly related to the length of rings (which is set to 5 as requested by customer). My question is: Should there be MOH or ring back tones for the calling party to let them know that their call is, in fact, being transferred and that the system didn’t drop them? <br><br>

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Anonymous
N/A

Re: Auto Attendant Call Transfer

The ringback (in release transfers) or MOH (in supervised transfers) is going to need to be generated by CallManager. If the external call is directed to an IP phone, and that IP phone supervise transfers to another phone, what does the external caller hear? It's probably the same thing.

Steve Olivier
Software Engineer
Cisco Systems

Anonymous
N/A

Re: Auto Attendant Call Transfer

Hey check out Keith's words in this post...

http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=unityent&Number=7541&Search=true&Forum=All_Forums&Words=ringback &Match=Entire Phrase&Searchpage=0&Limit=25&Old=6months&Main=7532



Steve Olivier
Software Engineer
Cisco Systems

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