Auto Attendant answers phone calls. When press option or extension and transfers calls there is a long period of silence. The length of this silence is directly related to the length of rings (which is set to 5 as requested by customer). My question is: Should there be MOH or ring back tones for the calling party to let them know that their call is, in fact, being transferred and that the system didnt drop them? <br><br>
The ringback (in release transfers) or MOH (in supervised transfers) is going to need to be generated by CallManager. If the external call is directed to an IP phone, and that IP phone supervise transfers to another phone, what does the external caller hear? It's probably the same thing.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...