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Auto Attendant

We have created several Auto Attendants for a customer with many different numbers coming in on a PRI in a 3640. We are translating the numbers in Call Manager to numbers on a phantom phone that is forwarded to Unity. If we dial the extension on the phantom phone inside it goes to the right call handler and plays the right message. If we call the outside number that is translated on the Call Manager to the extension on the phantom phone the forwarding station shows up as the called number instead of the phantom phone extension and of course go to the system greeting instead of the Auto Attendant. If we do the same thing with a extension on a real phone it works. <br><br>Is there a way for us to do this without using real phones for Auto Attendants numbers just to foward them to unity?<br><br>

1 REPLY
Anonymous
N/A

Re: Auto Attendant

The TSP uses a field called "originalCalledParty" as the called party. Sounds like CallManager is sending the original called party as the original called party...imagine that : )

We can't change this, or other forwards that do work, wouldn't.

Well, you could make the DTMF ID of the call handler be the original called number, but that seems lame. What if you translate the called number at the gateway (to be the same number as the phantom ID) and have the phantom call forwarded all to Unity?

If you translate the called party ID at the IOS gateway, the originalCalledParty in CallManager's eyes should be IOS translated ID, right? I'd give it a shot. Search for "translation-rule" on CCO and look under "Dial-peer enhancements".

Steve Olivier
Software Engineer
Cisco Systems

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