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Community Member

Auto Attendant

I want to use Unity as an autoattendant with CM 3.1.2c. The problem I'm having is that when you try and direct dial an extension at the prompt that does not have a mailbox I get, "Im sorry, I do not recognize that as a valid extension."<br><br>

2 REPLIES
Community Member

Re: Auto Attendant

What you need is the System Transfer feature. It is not available as yet in 2.4.6 or 3.1. It might make it into Unity 3.2. Here is a link on the forum that talks about this -
http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=unityent&Number=4886&page=&view=&sb=&vc=1#Post4886

Anil Verma
Cisco Systems
anilve@cisco.com

Anonymous
N/A

Re: Auto Attendant

Just to clarify, would this also include inside extensions?

For example extension 4050 has a VM box, but 4051 does not then an outside caller would be able to transfer to 4050 but not 4051?

It sounds like I should use the CallManager AutoAttendant for outside calls, and use Unity if I need to do any custom call handlers.

Thanks!

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