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New Member

auto ready logged in agents every 5 minutes

I know, I know, but they really want it. Their old ACD would make them ready after five minutes if they missed a call (getting coffee as an example) they are now on IPCC Express Standard. I don't see a way to do it from a menu, I was wondering about running a script on the supervisors local machine. Anyone have any thoughts?

1 REPLY
New Member

Re: auto ready logged in agents every 5 minutes

Hi,

I guess you cannot do it by running a script.

My thots...

Regds,

Nikh.

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