I'm planing to use the CCM4.1(3) for an office and use AutoAttendant for playing greeting prompts but I don't know how to customize the prompts (I want the prompts to be played like this: "Welcome to xyz company, press 1 to dial the extension, press 0 to meet the operator...") Now I can only change the "Welcome to AutoAttendant" to "Welcome to xyz company" but cannot change the remains. Could anyone help me do this?
The default AA scipt that comes with CM Extended Services only allows you to change three things; Welcome Prompt, Operator Extension and Script replay times. If you have a full copy of IPCC or Unity then create your Auto Attendant in there. The most common place is Unity for smaller installs. AA is usually created as a CallHandler or a series of CallHandlers.
Attached is a script that does what you describe. When the user selects option 7 they're prompted to enter the extension they require. The script forwards what's entered to a phone on the network, which then forwards the call to the extension that's dialed. I normally specify the boardroom phone for this as it's the least used.
You should be able to work it out from this script but let me know if you need any further help
The script higgins-ak1-ivr.aef doesn't do what I had described (perhaps I had given a bad description).
I've made another script that solves my issue in which I use 2 Get Digit String steps. 1st step for getting the 1 digits, if this digit is "0" then transfer the call to the Operator, if not, go to the 2nd Get Digit String step. The 2nd step gets the remaining digits (4-1 = 3 digits in my case) and then forward the call to the Extension that the caller dialed.
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...