We have callmanager with 3.09. I downloaded the autoattendant software "cm-aa-ffr-2.1.1a.exe" for 3.09. I think i have the right configuration(with the route pointe and cti ports). But still when i call the route point it just gives me a silence. The trace file in the application engine shows that it got a reroute event and that the session is terminated. Never could get it to work. wondering if this is a license issue! Any help will be appreciated.
The callmanager is not in a cluster. It is just one machine in a lab environment. In the app engine, when i start the service, it starts up fine, as i see jtapi is running. when i look at the trace files for jtapi it shows that the app connects to the jtapi. The jtapi trace even shows the events when i make a call to the route point. It just fails when the route point redirects the call to the cti port. Just at this point I am not able to decipher what happens (it just says, call terminated due to reroute event!)What might be the issue?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...