I have a need to setup a pilot point & hunt group using the "longest idle" option. This is great for the agents when they are logged in, however, they want the option of calls going to voicemail if none of the three are logged in, and/or if they are all on other calls. With the "longest idle" option used, won't the VM be the number routed to quite frequently, even when the others are available?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...