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AutoAttendant MaxRetry


I have installed the Cisco CallManager AutoAttendant in my CallMananger 3.3(3). The AutoAttendant is the one suministered in the CD "Cisco CallManager Extended Services".

I have been trying to modify the number of retries , but nothing works.

First, I changed the "MaxRetry" in the

CRA Cisco > Configure Applications > Cisco Script Application

Initially was 3 retries, and I changed to 1. I have stoped the engine, reboot the system, etc.. and it have no effects.

Then, I tried modifying the script "aa.aef" with the Cisco CRA Editor. But the automatic-attendant still remain the same, giving me 4 retries in any menu.

¿how can I chage it? I want only 1 or 2 retries.

Thanks in advance.

Cisco Employee

Re: AutoAttendant MaxRetry

after you change the max retry number in the CRA script (yes that is the right place where you need to change it), you have to load the script so that the CRA understands the new script.. Reboot does not do this..

Try doing this. Then, look at MIVR traces. Check why it is going thru more than the configured retries.

1. Is it using a different script?

2. Is it not recognizing the change you made in the script?

3. Is it recognizing the change and just doing something wrong? If that is the case, call tac.