Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

AutoAttendant: Use CM or Unity and why?

Since both CM and Unity have an AutoAttendant feature, I was wondering which one is better or more appropriate to use when you have the option of using either. Thanks. Maybe Cisco will create a White Paper which discusses and compares the features between the 2 AA options.

  • Other Collaboration Voice and Video Subjects
New Member

Re: AutoAttendant: Use CM or Unity and why?

I am not sure if I can provide an in depth analysis of the 2 AA's, but I can say that CallManager has the AA in case you don't happen to use Unity. We have enabled the AA on Unity for our Night Attendant. The gui and predefined call handlers in Unity made it more attractive for us.

New Member

Re: AutoAttendant: Use CM or Unity and why?

Unity is generally going to give you a more feature-rich auto-attendant given the flexibility of call handlers, rules based routing, schedules, etc.

It really depends on the needs of the customer, what kind of functionality do they want the Auto-attendant application to provide?