I have just installed AutoAttendant on my CM. Following the instructions, I'm now supposed to go into something called CRA Administrator. I do not have that. Is the Cisco Customer Response software a prerequisite?
Installing CRA is not called as a prerequisite for installing AutoAttendant. It is actually necessary for configuring the AutoAttendant completely. Hence, it is a must to install and configure the Customer response application software, before completing the customisation of the autoattendant.
For more details and procedures on installation and configuration on the AutoAttendant and the CRA, please refer to the following docments:
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...