The Top N Callls[daily] and Top N duration [daily] in Automatic Generation/Alert under Report Config Tab are enabled, and 2 dedicated E-mail recipients were configured in To Field in CAR Database Alert/CDR Database Alert menu under System Tab.
But the daily CAR Reports were sent to all staff in the corporate Exchange system, not just to the configured dedicated E-mail recipients.
And I could not find CCO documents where explicitly indicates the E-mail recipients for the automatic CAR reports.
There should not be any problem in configuring as it is pretty staright forward. Email through CAR Mail ID-enter the e-mail identifier that will be used in the From field when e-mails are sent. Password-enter the password used to access the server running your e-mail system. Note: ART does not authenticate the user ID and password. You must disable authentication on the mail server or enter a valid user ID and password. So you can either use a valid user from the mail server or turn of authentication on the mail server. Also do check to see if you can ping the mail server from the Call Manager both with IP Address and with host name. Do check to see if you have entered the correct mail parameters for the domain.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...